Office Administration: Telephone Etiquette Assignment #1 Solution

Telephone Etiquette Assignment

NAME:      ________________________________________________________

 

Instructions:  Below is a telephone conversation that displays poor telephone etiquette.  Rewrite the conversation (RECEPTIONIST only) using good telephone etiquette.

 

TELEPHONE CONVERSATION(Telephone Etiquette Assignment)

(POOR TELEPHONE ETIQUETTE)

 

 

RECEPTIONIST:                “Hello?

 

Mrs. Jones:                             “Good morning, is this Building Society Limited?”

 

RECEPTIONIST:                “Yea”

 

Mrs. Jones:                            “I am Mrs. Amanda Jones, one of your customers, from 53 Queen Street, St. Clair.  I would like to speak to Mr. Collin Smith.”

 

RECEPTIONIST:                “He ain’t here today.”

 

Mrs. Jones:                              “Can I leave a message for him then?”

 

RECEPTIONIST:                “Yea, okay.  Lemme get something to write on.”

 

(Long pause, shuffling papers)

 

Mrs. Jones:                             “Hello, are you still there?”

 

RECEPTIONIST:                “Yea okay, go ahead.”

 

Mrs. Jones:                            “Please tell Mr. Smith that I am unable to manage a meeting with him on the 25^th to discuss a mortgage, and he should phone me to arrange another date.”

 

RECEPTIONIST:                “Alright.”

 

Mrs. Jones:                            “My number is 625-1234.  Do you want me to repeat that?”

 

RECEPTIONIST:                “No, I got it. Bye.”

 

TELEPHONE CONVERSATION

(GOOD TELEPHONE ETIQUETTE)

 

 

RECEPTIONIST:    ____________________________________________________________

 

____________________________________________________________

 

____________________________________________________________

 

 

Mrs. Jones:                “I am Mrs. Amanda Jones, one of your customers, from 53 Queen Street, St. Clair.  I would like to speak to Mr. Collin Smith.”

 

 

RECEPTIONIST:    ____________________________________________________________

 

____________________________________________________________

 

____________________________________________________________

 

 

Mrs. Jones:                 No that is okay thank you. Can I leave a message for him?

 

 

RECEPTIONIST:    ____________________________________________________________

 

____________________________________________________________

 

____________________________________________________________

 

 

Mrs. Jones:                “Please tell Mr. Smith that I am unable to manage a meeting with him on the 25^th to discuss a mortgage, and he should phone me to arrange another date.”

 

 

RECEPTIONIST:    ___________________________________________________________

 

___________________________________________________________

 

                                    ___________________________________________________________

 

 

Mrs. Jones:                “Yes, that is correct. My number is 625-1234.  Do you want me to repeat that?”

RECEPTIONIST:    __________________________________________________________

 

__________________________________________________________

 

__________________________________________________________

 

 

Mrs. Jones:                625-1234

 

 

RECEPTIONIST:    __________________________________________________________

 

__________________________________________________________

 

__________________________________________________________

 

 

 

Mrs. Jones:                No, that is all. Thank you for your assistance.

 

 

RECEPTIONIST:    __________________________________________________________

 

__________________________________________________________

 

__________________________________________________________

 

 

TELEPHONE CONVERSATION(Telephone Etiquette Assignment)

(GOOD TELEPHONE ETIQUETTE)

 

(SAMPLE)

 

Also, Order for Brainstorming Worksheet Assignment Help!!

 

RECEPTIONIST:    “Good Morning, Building Society Limited, Ms ____________ speaking. How may I be of assistance?

 

 

Mrs. Jones:                “I am Mrs. Amanda Jones, one of your customers, from 53 Queen Street, St. Clair.  I would like to speak to Mr. Collin Smith.”

 

RECEPTIONIST:    Mr. Smith is out for the day, is there anyone else who can assist you.

 

Mrs. Jones:                 No that is okay thank you. Can I leave a message for him?

 

RECEPTIONIST:    Yes, that would be okay.  Please go ahead.

 

Mrs. Jones:                “Please tell Mr. Smith that I am unable to manage a meeting with him on the 25^th to discuss a mortgage, and he should phone me to arrange another date.”

 

RECEPTIONIST:    You will be unable to meet with him on the 25^th of this month, and he should contact you to arrange another date.  Am I correct?

 

Mrs. Jones:                “Yes, that is correct. My number is 625-1234.  Do you want me to repeat that?”

 

RECEPTIONIST:    “Yes please”

 

Mrs. Jones:                625-1234

 

RECEPTIONIST:    625-1234, Got it.  Is there anything else I can help you with?

 

Mrs. Jones:                No, that is all. Thank you for your assistance.

 

RECEPTIONIST:    Have a good day.