MBA503: Process Mapping Assignment Solution

Process Mapping Assignment

IMPORANT NOTE: The process mapping concept is covered in the APICS journal article by Symons and Jacobs; a copy of the article is available in the Module 3 folder in the Content section of Blackboard. Your paper must follow the multi-level process mapping approach described in this article. This is an individual assignment, not a group assignment.

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For this assignment, you should identify an area of your company (or of a company you are familiar with) and use multi-level process mapping (as shown in the article by Symons and Jacobs, referenced below) to describe how this control area (a block on the Level 1 map) fits in with the overall company (as shown on the complete Level 1 map). Develop a Level 2 map to detail the control points (specific functions and processes) of the selected control area, and then develop Level 3 maps to identify control elements (input, output, process, and failure modes) of key control points.

In addition to the process maps themselves (you can use produce the flow diagrams using any charting software you have available, or by using MS Word and inserting or ‘hand drawing’ the connecting arrows) your complete project should include a written description of the process and your recommendations for how the process steps at the control points can be improved by identifying opportunities for using poka-yokes to “fail-safe” the process (you can describe existing poka-yokes, but you should also try to think of some new ones).

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The written portion of the assignment should be between five and ten pages long. You must submit your paper as a single document, with any diagrams and tables integrated into the document, in either MS Word or pdf format.

Note: service blueprinting (process mapping) and poke-yokes for services are presented in the JC15 text on pages 210-213; poke-yokes are discussed in terms of quality management in JC15 on pages 309-310. A good Web reference for poka-yokes is John Grout’s Mistake-Proofing Center (http://www.mistakeproofing.com).

The process mapping concept is covered in the APICS journal article by Symons and Jacobs; a copy of the article is available in the Module 3 folder in the Content section of Blackboard. You must use this format for multi-level process mapping for this assignment.

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