COM220 Management Communication: All Course Assignments Solution

COM220 Management Communication

Module 1 Assignment

Answer these essay questions:

1. Explain how the behavioral approach differs from the contingency approach to management communication.
2. Read Case 1-3 of the textbook and answer the three questions related to the case. Also explain how management communication would have to change for Kathy if she were to take the company internationally and employ people over the age of 75.
3. Read Case 2-3 of the textbook and answer the True/False and essay questions.
4. In your own words, explain the three layers of managerial communication. Then think of a specific business situation you’ve experienced where there was a miscommunication. Use the onion model to explain where and how (which layer) the communication issue occurred, and how you would apply the material from Chapter 2 to ensure this type of failure doesn’t happen again.

COM220 Management Communication

Module 2 Assignment

Answer these essay questions:

Explain how communication technology has advanced in the United States in the past five years and how these changes have affected the management process. Include how these changes impact older works and workers from different cultural backgrounds. Then predict how you think communication technology may change in the next five years and the impact it could potentially have.

Read Case 3-3 of the textbook and complete the Project requirement.

Read the Back to School (Case 7-1) of the textbook and answer the questions.

Complete Sections 1, 2, and 5 (A, B, and E for hard-copy textbooks) in the Exercises for Small Groups at the end of Chapter 7.  Also explain which exercise you found most difficult and which you found least difficult, and why.

COM220 Management Communication

Module 3 Assignment

Answer these essay questions:

Read Case 8-3 of the textbook and write the required refusal letter using the principles discussed in Chapter 8. Explain what you found difficult about writing such a letter.

Using the principles discussed in Chapter 8, write a business memo appropriate for a division manager of an appliance wholesaler to write to his sales staff regarding a new company policy that – due to budget cutbacks – changes their vehicle reimbursement from .45 per mile to a flat fee of $240 per month, which is likely to be less than what most salespeople are currently receiving.

Choose between Case 9.2 or 9.3 of the textbook and complete the required report.

Conduct research online to find a written business report that includes visual aids that don’t follow the general rules outlined in Chapter 9. Write a short critique that summarizes the problems with the visual aids and make a solid recommendation on how to improve the visual aids for greater impact, per the rules in Chapter 8. Be sure to submit a link to the original report with your write up.

COM220 Management Communication

Module 4 Assignment

Answer these essay questions:

1. Explain how each of the techniques of active listening should be implemented during an important conference call with a client who is explaining his needs for a project to your team members, who are in multiple locations.
2. Read Case 10-3 of the textbook and answer the related questions.
3. Search online to find images of high-profile people (politicians, celebrities, etc.) in situations where his or her nonverbal signals show one of the six functions of non-verbal communication: complementing, accenting, contradicting, repeating, regulating, and substituting. (Find one image for each characteristic and paste the photo.) Explain how you identified what their non-verbal communication is saying and whether it matches the verbal messaging they are delivering, if they are speaking.
4. Read Case 11-3 of the textbook and answer the related question.

COM220 Management Communication

Module 5 Assignment

Answer these essay questions:

Read Case 12-1 of the textbook and answer the related questions using information gleaned in Chapter 12.

Read Case 12-2 and write the 3-page team memo (individually, not as a team).

Explain the four axioms of conflict according to Watkins, and how each relates to communication.

You are the Human Resources manager for a small candle company. You have been tasked with teaching department managers who are used to practicing either avoiding, accommodating, forcing or compromising the win-win strategy of “problem solving.” Write a one-page memo to your boss that explains how you would teach this new strategy, and what you would tell the managers about how this approach differs from – and is better – the one they currently use.

OM220 Management Communication

Module 6 Assignment

Remember to submit your work following the file naming convention FirstInitial.LastName_M01.docx. For example, J.Smith_M01.docx. Remember that it is not necessary to manually type in the file extension; it will automatically append.

Start by reading and following these instructions:

1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the discussion and the any insights you gained from it.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.

Assignment:

Answer these essay questions:

1. Read Case 14-2 of the textbook and answer the related questions based on information gleaned in Chapter 14.
2. Imagine you and your spouse have outgrown your current home. Your spouse wants to put a modest addition onto your home and do some minor remodeling so the home suits your needs but not all of your money is spent. You want to move to a much larger and more expensive home in a neighborhood that is closer to your job but farther away from your spouse’s. Explain how you would negotiate your positions using all of the different core strategies: surprise, bluff, stacking, screen, fait accompli, and “take it or leave it.” Include the pros and cons of using each strategy, and which, in your opinion, is likely to be the most successfully in this situation, and why. Consider reading Case 14-1 or 14-3 for applications of these concepts.
3. Give examples of nonverbal behaviors that may indicate a job candidate is interested in the interview. Give examples that may show lack of interest.
4. Read Case 15-2 of the textbook and answer the related questions using information gleaned in Chapter 15.

Assignment Expectations

Length: 1500 – 1750 words; answers must thoroughly address the questions in a clear, concise manner.

Structure: Include a title page and reference page in APA style. These do not count towards the minimal word count for this assignment.

References: Use the appropriate APA style in-text citations and references for all resources utilized to answer the questions. Include at least three (3) scholarly sources to support your claims.

Format: Save your assignment as a Microsoft Word document (.doc or .docx).

File name: Name your saved file according to your first initial, last name, and the assignment number (for example, “RHall Assignment 1.docx”)

COM220 Management Communication

Module 7 Assignment

Necessary to manually type in the file extension; it will automatically append.

Start by reading and following these instructions:

1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the discussion and the any insights you gained from it.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.

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Assignment:

PROJECT:

Write a 1500-1750-word essay addressing each of the following points/questions. Be sure to completely answer all the questions for each bullet point. Separate each section in your paper with a clear heading that allows your professor to know which bullet you are addressing in that section of your paper. Support your ideas with at least three (3) sources in your essay. Make sure to reference the citations using the APA writing style for the essay. The cover page and reference page do not count towards the minimum word amount. Review the rubric criteria for this assignment.

What are the major advantages and disadvantages of a group? Present a situation in which it would be a good idea to use a group and one in which a group would not be a good idea.

What are symptoms of groupthink, and how can you assure groupthink will not become a problem in your meeting?

Obviously, no correct size exists for a group. What are the limitations of a group that is too small? Too large? Give an example of a group that may be too large.

Briefly explain three strategies for reaching decisions in a meeting. What factors should be considered when determining which approach should be used?

Assignment Expectations

Length: 1500 – 1750 words; answers must thoroughly address the questions in a clear, concise manner.

Structure: Include a title page and reference page in APA style. These do not count towards the minimal word count for this assignment.

References: Use the appropriate APA style in-text citations and references for all resources utilized to answer the questions. Include at least three (3) scholarly sources to support your claims.

Format: Save your assignment as a Microsoft Word document (.doc or .docx).

File name: Name your saved file according to your first initial, last name, and the assignment number (for example, “RHall Assignment 1.docx”)

M7 Assignment CLO – 1, 2, 5

M7 Assignment UMBO – 1, 3, 4

COM220 Management Communication

Module 8 Assignment

Remember to submit your work following the file naming convention FirstInitial.LastName_M01.docx. For example, J.Smith_M01.docx. Remember that it is not necessary to manually type in the file extension; it will automatically append.

Start by reading and following these instructions:

1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.
2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.
3. Consider the discussion and the any insights you gained from it.
4. Create your Assignment submission and be sure to cite your sources, use APA style as required, check your spelling.

Assignment:

Answer these essay questions:

1. Find a presentation on YouTube or other websites. Use the information on presentations Chapter 5 to critique the presentation. Explain whether you think the presentation was well planned and organized and why. Explain whether the visual aids properly complemented the presentation. Describe what you would do differently. Include the hyperlink of the video in your essay.
2. A new employee at your firm has come to you for help. Because her boss is on maternity leave, she must give the annual financial presentation to the C level executives. Your colleague is very competent and knows the presentation’s information very well. However, she is very worried about being able to deliver the presentation because she has never done so before. She has asked you to help her identify possible issue with delivering the presentation and help her address them. Draw up a memo of possible issues she might face with regard to the delivery, and how she can work to overcome them.
3. Building on the scenario from Question 2, imagine that same colleague just found out her presentation is going to be teleconferenced to executives in the Japan and India offices. She has now asked you for advice on what to wear, how to speak to both the audience in the room and on the monitors, etc. Draft another document that explains to your colleague how she can effectively use electronic media to enhance her presentation.
4. Complete Exercise 5-3 on page 147 of the textbook by submitting an outline of your persuasive presentation.

Assignment Expectations

• Length: 1500 – 1750 words; answers must thoroughly address the questions in a clear, concise manner.
• Structure: Include a title page and reference page in APA style. These do not count towards the minimal word count for this assignment.
• References: Use the appropriate APA style in-text citations and references for all resources utilized to answer the questions. Include at least three (3) scholarly sources to support your claims.
• Format: Save your assignment as a Microsoft Word document (.doc or .docx).
• File name: Name your saved file according to your first initial, last name, and the assignment number (for example, “RHall Assignment 1.docx”)

M8 Assignment CLO – 1, 2, 3, 4, 5

M8 Assignment UMBO – 1, 2, 3, 4, 5